Our ocean freight services provide reliable, cost-effective transportation of goods via sea.
We offer efficient booking, tracking, and logistics solutions for full container loads (FCL) and less-than-container loads (LCL), ensuring secure and timely delivery of shipments worldwide, with experienced team and competitive rates always available.
How does fulfillment and shipping work? Once we agree on terms and sign the contract, you can register for an account through our system. After we approve and configure it, you’ll have full access.
Create a product in our system, select a warehouse, and send the product. You can choose a transit agency or fast-in, fast-out service.
Once the goods arrive, our warehouse will manage your inventory. When you create an order, our warehouse will fulfill and ship it via a local carrier. For any logistics questions, contact our customer service team.
What is the delivery timeframe?
Delivery times depend on factors like distance and delivery channels.[/vc_column_text]
How can I check inventory status through warehouses? Partners can log into our platform to check their inventory in real time using our automated warehouse management system. The Customer Success Team is available 24/5 to assist with any inventory questions.Do you provide transit services for all inventory sizes? Yes, our transit service has no minimum inventory size. We can provide transit services for any amount of inventory chosen by the seller.What are the size, weight, and dimension requirements for products? We have fewer packaging requirements than Amazon warehouses. While FBA warehouses have strict rules on packaging size and weight, we allow more flexibility. Sellers can use the best packaging for their products.
What are the benefits of storing products with us compared to Amazon? Large items cost more with Fulfillment by Amazon (FBA) than with a 3PL service like us.
Standardized Requirements FBA has strict standards for packaging and labeling, requiring replacements if damaged. They don’t offer product assembly. We provide sorting, inventory, and inspection services at lower costs. Returns and Customer Support Amazon allows unconditional returns but charges fees for disposal or return to the seller. We replace labels, repackage, and restock returned items, reducing costs and increasing profits.
Storage Risk Goods in FBA can be seized if your Amazon account is closed. We offer secure storage with 24/5 customer support.How do you ensure warehouse storage security? Our warehouse provides pre-job training to ensure all employees work in a standardized way.
Staff regularly check inventory to confirm accuracy and completeness. Key areas of the warehouse have surveillance and fire safety equipment. The warehouse alarm system is linked to local public safety authorities and will automatically alert them in case of an incident. Are outsiders allowed access to the warehouse? We do not allow non-warehouse staff to enter the facility.
Who should I contact for system failures? For system issues, contact customer service. They offer support 24/7What information do sellers need to provide to access the system and client login? Once the contract is signed, the client needs to provide their business license and account holder information. After this, the client can contact customer service to gain access to their account.How do you ensure inventory and order accuracy? We use an automated warehouse management system (WMS) and barcode scanning technology. When you enter product information, the system generates barcodes automatically. During fulfillment and shipping, we scan each item and confirm it through the WMS to ensure order accuracy.
Can I send batteries, dangerous goods, and perishable items? Batteries are classified as dangerous goods and must be shipped through specific channels. When sending them to our warehouse, you need to provide authenticated MSDS certificates, UN38.3 certificates, and accurate labels for all products. Contact our representative for <a href=”https://cargo.shipnetex.com/contact/”>more info
What types of goods do you not accept? We do not accept flammable or explosive items, dangerous chemicals, strong magnetic products, or items that violate U.S. laws and regulations.
What kind of businesses can you accommodate? We serves businesses of all sizes with fulfillment services. We offer straightforward pricing, quick onboarding, and scalable end-to-end solutions. Let us handle your fulfillment needs!
Is your return and relabeling service available for all e-commerce platforms? Yes. we support returns and relabeling for all e-commerce platforms. We offer omni-channel fulfillment, returns, relabeling, and shipping.
What does returning and relabeling a product involve? Products returned due to non-quality issues or damaged packaging can be relabeled and restocked. This process ensures your inventory is replenished and available for future orders.
Do you offer any value-added services, such as packaging? Yes, we offer Value-Added Services (VAS). You can discuss your needs during a sales call, onboarding meeting, or via email. When requesting a VAS, please provide detailed instructions and information about the project. Some of our VAS include relabeling, remeasuring, bundling, splitting, disposal, photo requests, repacking, and cycle counts. For other requests, coordinate with our Sales or Customer Success team to see if we can accommodate them.
Yes, we offer transportation services for goods between Europe, Australia, Asia and the United States.
Customs clearance is a crucial step to ensure the legal entry and exit of goods in international trade. It involves document preparation, compliance with regulations, and payment of duties and taxes.
The time required for customs clearance depends on various factors, including the type and quantity of goods and the completeness of the customs clearance documents. Generally, with all documents in order, the customs clearance process may take several days to weeks.